President of AMA - Agency for Public Services Reform
Anabela Pedroso is President of AMA – Agency for Public Services Reform since 14th December 2006.
Anabela Pedroso was in the UMIC – Knowledge Society Agency direction since 2005, being responsible for the eGovernment area, leading projects such as the Citizen’s Website, the Official Portuguese Business Website, Enterprises Life Cycle, the Public Administration Interoperability Platform, etc. She was also responsible for the UMIC – Unity of Mission for Innovation and Knowledge between 2003-2005.
Anabela Pedroso is a member of the coordinate council of UCMA – Unity of Coordination for the Services Modernization, where she leads the Citizen’s Card project.
Prior to join the Agency, Anabela Pedroso was Secretary-General in the Ministry of Finances (2001 – 2003), responsible for the ICT area. She held activities as the implementation of an internal information integrated system, witch was honoured with a best practices in public administration award in 2003.
Between 1999 and 2001, Anabela Pedroso was with the direction of the Management Institute of the Citizen’s Shops. Before she led the team that developed the Citizen’s Shops in Portugal (1997- 1999), where she held the conception and implementation of the technological model that supports the shops functioning.
Anabela Pedroso had technical functions in the Ministry of Finances, where she started her work in the Portuguese public administration (Informatics Institute - 1977). She was in the team that created the Government Informatics Network. She worked in the introduction of the electronic bureau system in the Ministry of Finances and was a teacher in the REPER – Portuguese Permanent Representation to the European Union.
She collaborates with INA – National Administration Institute, since 1986, where she is responsible for the coordination of several diplomas in the rationalisation and reengineering processes area. She lectures in ISCTE, a public university institute. She is the national member of the European workgroups EPAN, MODINIS, i2010 eGov Subgroup and Porvoo Group (eID).
Session: Multi-channel delivery of Integrated Services, 20th September
